> For the complete documentation index, see [llms.txt](https://shopby-help.nhn-commerce.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://shopby-help.nhn-commerce.com/guide/order.md).

# 주문/배송

- [주문](https://shopby-help.nhn-commerce.com/guide/order/order-intro.md): 주문 프로세스과 예약주문 및 주문 자동 처리, 주문 알림 발송에 대해 안내해 드려요
- [취소/교환/반품/환불 관리](https://shopby-help.nhn-commerce.com/guide/order/claim.md)
- [클레임/정산 정책](https://shopby-help.nhn-commerce.com/guide/order/claim/claim-policy.md)
- [관리자지정환불](https://shopby-help.nhn-commerce.com/guide/order/claim/refundmethod.md)
- [배송비 변경](https://shopby-help.nhn-commerce.com/guide/order/claim/shipping-change.md)